PAGEFORM SUPPORT
How can we help?
Find answers, explore guides, or get help from our team.
Try “sharing”, “AI” or “billing”.
What do you need help with?
Getting started
Set up your workspace and create your first room.
AI Agent & room building
Generate, organize and refine your data room.
Sharing & security
Manage links, permissions and access to your files.
Viewers & analytics
Understand activity and keep up with engagement.
Documents & collaboration
Work with uploads, teammates and signatures.
Plans & billing
Get help with subscriptions, invoices and payments.
QUICK ANSWERS
Frequently asked questions
Quick answers to the things people ask most.
25 answers available
Getting started
How do I create my first data room?
Start with your existing documents and use the AI Agent to help create a structured room. Review the sections, supporting files and access settings before sharing. Data room features require an eligible plan.
Can I edit a room after creating it?
Yes. Refine the content and structure as your materials change. If you have already shared the room, check the viewer experience after making changes.
Can I bring my existing documents?
Yes. Upload the materials you already use rather than starting from a blank page. Review the resulting structure and content before sending the room to anyone.
Where can I find the Claude and ChatGPT connection guides?
Use the Claude connector guide or the ChatGPT guide for setup, permissions and supported actions. Your connection uses the Pageform account you authorize.
AI Agent & room building
What can the AI Agent help me do?
The AI Agent can help create a room, organize materials, refine sections, identify potential missing evidence and explore engagement. Review its output: AI suggestions are not a guarantee that your room is complete or accurate.
Can AI build a room from my documents?
Yes. Use your uploaded materials as a starting point for an AI-generated room, then review and refine the structure, narrative and supporting files. Check that every statement is supported before sharing.
Can I get summaries or chat with a data room?
AI summaries for documents and rooms are included on Core and Pro. AI chat with a data room is available on Pro. See current plans for feature availability and usage limits.
Are my documents used to train AI models?
Pageform’s Privacy Policy states that Customer Content is not used to train its own or shared generative AI models. AI providers process information to deliver the requested features, and connected assistants have their own terms and privacy policies. Read the Privacy Policy for the full details of AI processing, analytics and data sharing.
Sharing & security
How can I share a room or a document?
Create a share link for the room or document you want to send, and review the access settings before sharing it. Only share materials you are authorized to disclose. Available controls depend on your plan.
Can I share multiple files through one link?
Yes. Multi-file sharing with one link is included on Docs and inherited by Core and Pro. Group the files in a folder and share the folder instead of sending separate links.
Can I restrict who accesses my room?
Pageform offers controls such as passwords, verified viewer emails, allowlists and NDA gating, depending on the plan and sharing workflow. Choose the controls appropriate for the materials you are sharing. Check pricing for the current plan breakdown.
Can I disable downloads or revoke a link?
You can control downloads and revoke access through the available sharing controls. Revoking a link prevents future access through that link; it does not retrieve copies someone already downloaded or captured.
A shared link is not working. What should I do?
Check whether the link has expired, was revoked or requires a specific email address or password. If you are a viewer, ask the person who sent it to confirm access. Workspace owners can contact support if the issue continues.
Viewers & analytics
Can I see who viewed my documents or room?
Pageform provides viewer activity and engagement analytics, with document, page, room and section detail depending on your plan. Viewer identification depends on the information captured by your link settings; a view does not always identify a person.
What do engagement analytics tell me?
Analytics help you understand which materials viewers spend time on and return to. Use those signals to guide follow-up, not as proof of a viewer’s intent or a commitment to a deal.
Can viewers subscribe to updates?
Pageform supports viewer update subscriptions. Viewers can use the available subscription option to follow changes to shared materials. Notification availability depends on the sharing workflow and settings.
Can I receive a summary of viewer activity?
Pageform supports daily view digests to help you keep up with engagement. If you are not receiving expected emails, check spam and your notification preferences, then contact support with the affected workspace and approximate time.
Documents & collaboration
How do I organize documents in a room?
Group supporting files with the sections they relate to, so viewers can understand the context rather than browse a list of attachments. You can refine the structure manually or ask the AI Agent for help.
Can I update documents after sharing them?
You can update the materials in your workspace as they change. After replacing or changing a file, review the relevant shared link to confirm viewers see the intended version.
Can my team work in the same workspace?
Yes. Pageform supports team collaboration with workspace access and roles. Available seats and workspaces depend on your subscription; review permissions before inviting anyone.
Does Pageform support e-signatures?
Yes. Pageform includes e-signature functionality, with limits depending on your plan. Review the document and intended recipients before sending a signature request.
Plans & billing
Is there a free plan or trial?
Pageform offers a free plan and trial options. Check the signup flow and pricing page for the current offer, included features and limits.
How can I upgrade my plan?
Review the available plans and choose the one that fits your document sharing or data room needs. Manage the subscription from your Pageform account, or contact support if you need help changing it.
How do I cancel my subscription?
You can cancel through the Services or by contacting support, as described in the Terms of Service. Review your renewal date and billing cycle before cancellation; cancellation does not automatically mean a refund.
Where can I get an invoice or update billing details?
Check the billing area available to your account. If you cannot find the invoice or setting you need, email support with your account email and the relevant billing period. Never send full card details or passwords.
YOUR FIRST ROOM
New to Pageform? Start here.
Get from your documents to a shareable data room in a few steps.
01
Create your room
Bring your documents and use AI to help shape the first version.
02
Make it yours. Secure it.
Refine the narrative, check supporting files and choose access controls.
03
Share and follow engagement
Send your link and see how viewers explore your materials.
CONTACT SUPPORT
Can’t find what you’re looking for?
Have a question, encountered an issue, or need help with your workspace? Reach out and we’ll help you get sorted.